Customer service Coordinators

Your new company
The company is a dynamic and innovative organisation at the forefront of cutting-edge technology.
Your new role
Customer Service Co-ordinator
The Customer Service Co-ordinator will manage a full portfolio of accounts as allocated. They will ensure adherence to departmental procedures. Maintaining and achieving department targets and KPIs through effective account management will be a key responsibility. Effective Communication: Providing concise and timely information to both customers and internal team members. Collaborating closely with the external account's manager to meet customer needs and expectations. Launch Management: Being accountable for launch management within their portfolio of accounts.
What you'll need to succeed
Excellent customer-facing skills. First-class telephone manner and strong written and verbal communication skills. Highly organised. Proven ability to influence improvement within other functions/departments. The ability to work under pressure and deliver a high standard of service. Self-motivated and able to motivate others. Attention to detail. Strong organisational and time management skills. Personal integrity. Familiarity with fast-paced environments. Strong commercial awareness and business acumen. Proficiency in Microsoft Word, Excel, and Outlook/Email. Effective workload organisation, planning, and prioritisation. Ability to identify process improvement opportunities. Reviewing and improving procedures as needed. Interpersonal Skills: Highly responsible, reliable, and flexible with a strong work ethic. The ability to work in a highly pressurised environment. Effective prioritisation and adaptability to varied workloads. Punctual, presentable, and committed. Reliable and results-focused. Positive attitude and commitment to effective working relationships. The ability to influence others and generate new ideas. Effective problem-solving and decision-making skills. Forward-thinking, innovative, and able to see the bigger picture
What you'll get in return
A competitive salary up to �28K dependent on experience.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)