Customer Service Coordinator
Posted 25 days ago
- Longbridge, Devon
- Any
- External
- Expires In 2 months
Brilliantin Recruitment is pleased to be partnering with our client, who are New Homes site based in Longbridge, as they look for an experienced Customer Service Coordinator to join their team.
This role is an integral part of the team and will be offered as a Hybrid position working 3 days in the office and 2 days working from home.
As the Customer Service Coordinator, you will be the main point of contact and manage any customer concerns, striving to provide exceptional Customer Service and assist in the development of Customer Service standards, policies, and procedures.
The key responsibilities for this role include but not limited to:
* Ensures all valid defects and maintenance requests are dealt with, organising completion of works identified at the Handover Meeting within the agreed timescales.
* Supports St. Modwen Homes to achieve and maintain status as a '5 Star Builder’.
* Acts as the first point of contact to answer and deal with all calls and enquiries relating to the developments.
* Proactively updates COINS reports to ensure the system is kept up to date.
* Delivers consistently high-quality and professional customer service, to internal and external customers by telephone and in written communications.
* Seeks to continually improve customer satisfaction.
* Implements systems and procedures to enable all maintenance requests received from internal and external customers to ensure they are resolved within agreed timescales.
* Maintains regular communication with Maintenance Technicians, Site Managers, Contractors, Managing Agents, the Sales Team and NHBC
* Allocates work to the Maintenance team within agreed timescales, managing the Maintenance Technicians’ diaries.
* Updates customers and reporting
* Reports issues with defects management
* Manages customer complaints to reduce escalation.
* Promote and live the values of St. Modwen
* Maintain knowledge and adhere to relevant Group Policies and Procedures, Legislation and Regulations
To be successful in this position you will need to:
* Understand the importance of Quality standards and procedures and the requirement needed to achieve and maintain 5* status
* Have an excellent telephone manner
* Have great communication skills, both verbal and written
* Have excellent listening skills, understanding of customer requirements
* Be proactive and able to take initiative
* Have a flexible in approach
* Be a competent user of MS Word, Excel and Outlook
* Experience within the New home environment is beneficial but not essential.
What's in it for you?
Our client offers an excellent benefits package on top of the basic salary. These benefits include:
* Discretionary Bonus Scheme
* 25 days annual leave plus Bank Holidays
* Enhanced Maternity and Paternity pay
* 5% Pension Contribution
* Discretionary Christmas shut down days paid.
* Discounts on New Homes
* Payment contribution towards courses
This a great opportunity to join a well known, Award Winning company
This role is an integral part of the team and will be offered as a Hybrid position working 3 days in the office and 2 days working from home.
As the Customer Service Coordinator, you will be the main point of contact and manage any customer concerns, striving to provide exceptional Customer Service and assist in the development of Customer Service standards, policies, and procedures.
The key responsibilities for this role include but not limited to:
* Ensures all valid defects and maintenance requests are dealt with, organising completion of works identified at the Handover Meeting within the agreed timescales.
* Supports St. Modwen Homes to achieve and maintain status as a '5 Star Builder’.
* Acts as the first point of contact to answer and deal with all calls and enquiries relating to the developments.
* Proactively updates COINS reports to ensure the system is kept up to date.
* Delivers consistently high-quality and professional customer service, to internal and external customers by telephone and in written communications.
* Seeks to continually improve customer satisfaction.
* Implements systems and procedures to enable all maintenance requests received from internal and external customers to ensure they are resolved within agreed timescales.
* Maintains regular communication with Maintenance Technicians, Site Managers, Contractors, Managing Agents, the Sales Team and NHBC
* Allocates work to the Maintenance team within agreed timescales, managing the Maintenance Technicians’ diaries.
* Updates customers and reporting
* Reports issues with defects management
* Manages customer complaints to reduce escalation.
* Promote and live the values of St. Modwen
* Maintain knowledge and adhere to relevant Group Policies and Procedures, Legislation and Regulations
To be successful in this position you will need to:
* Understand the importance of Quality standards and procedures and the requirement needed to achieve and maintain 5* status
* Have an excellent telephone manner
* Have great communication skills, both verbal and written
* Have excellent listening skills, understanding of customer requirements
* Be proactive and able to take initiative
* Have a flexible in approach
* Be a competent user of MS Word, Excel and Outlook
* Experience within the New home environment is beneficial but not essential.
What's in it for you?
Our client offers an excellent benefits package on top of the basic salary. These benefits include:
* Discretionary Bonus Scheme
* 25 days annual leave plus Bank Holidays
* Enhanced Maternity and Paternity pay
* 5% Pension Contribution
* Discretionary Christmas shut down days paid.
* Discounts on New Homes
* Payment contribution towards courses
This a great opportunity to join a well known, Award Winning company
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