Customer Service Coordinator

Customer Service Coordinator - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pm
Specialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers.
Established in 2014, SMF have built up a reputation for providing a strong product range, offering quick decisions through the application process and a collaborative approach to working with our customers throughout the life of their agreement.
About the role
Customer Services is the main point of contact for the SMFL customers. Our Customer Service Advisors deliver and exceptional customer service journey, both through inbound and outbound call& emailactivity.
In addition to generaland varied customer requests the customer service team also have several administrative functions within the team and provide support to other departments within the businesswhich involves supporting the CustomerFinancialsupport team when needed and a triage support for theresolutionsteam.
Key responsibilities
Answering inbound customer services calls within agreed service levelsrelating to general enquiries
Liaising with insurancecompanies in relation to payment for motor accident insurance claims
Discussing, andadministeringcu...