Customer Service Coordinator

We're pleased to be working with a valued repeat client in High Wycombe, an SME Housebuilder. Due to an upcoming maternity leave within the Customer Service team we're looking for a Customer Service Coordinator to join the business on a 6 month fixed term contract. There is potential for the contract to be extended and as a growing business, this could lead to future permanent opportunities. RESPONSIBILITIES
Management of Customer Defects report, updating with feedback from purchasers, scheduled appointments and general communication, seeking advice from managers as and when requiredAct as the liaison between our purchasers and our trades to arrange appointmentsManagement of Customer Service InboxManagement of the Customer Service Operative and their diary, overseeing workmanship and charging the trade at fault (where applicable)Recovering incurred costs by determining the trade at fault (where possible) and filing charges against their accountAd hoc duties as required by the Managing Director and Customer Service ManagerManage sundries, stationery, and general supplies for Head Office CANDIDATE PROFILE
Exceptional administrative and organisations skillsAbility to prioritise workloadExcellent interpersonal skillsCompetent PC skills, including MS Word, Excel, Outlook and ideally COINS ERPPrevious Customer Service experience with a Housebuilder or Housing Association WHAT'S ON OFFER
6 month maternity cover contractGBP30,000 - GBP35,000 per annumHybrid workingFree on site parkingPotential for contract to be extended
#J-18808-Ljbffr