Customer Service Coordinator

c-trace Ltd.
Cambridge UK (CB22)
Permanent / Part time office / 24 Hours per week / Hybrid optional
Position overview:
Are you an experienced customer service coordinator with great communication and organisational skills? We need a person to plan and deliver field service interventions on our vehicle fitted hardware, ensuring the customers needs are met at all times, whilst optimising resources.
This is an exciting opportunity we offer a part-time, permanent role to join our small but growing team in Cambridge. We can offer office based or Hybrid Working and real flexibility. In return you will receive a pro-rata salary based on £27,000-£30,000 per annum plus benefits.
c-trace are an innovative supplier of specialist systems to the recycling and waste management and clean technology sectors. Our products and services are market leading information and logistics tools aimed at gathering and monitoring vehicle operations. We produce bespoke software and hardware to our customers requirements.
Our headquarters are in Bielefeld in western Germany with subsidiaries in Cambridge, Poland and the Netherlands.
To help understand our product range the ideal candidate will have a commercial vehicle electronic/electrical background, energy and a willingness to learn.
Job Description:
As part of our customer service team, you will have a vital role in establishing needs and forming actions to resolve mechanical and electronic issues on field based equipment.
Monitor and act on service correspondence and distribute electronic service request forms to customers as needed.
Deliver the appropriate resources to execute the request and resolve the issue, planning in with an overview of logistic efficiency and time spent.
Maintain a productive two-way dialogue with the customer throughout the service process, keeping them informed at all times.
Our employees are rewarded with an attractive all round benefit package including:
Competitive salary + 20 days holiday + Bank holidays + extensive & on-going training + technical support + smart phone + laptop + BUPA Private Healthcare + Company pension scheme
Qualifications/Experience:
Strong grounding in electro technical sector very desirable.
Engineering aptitude.
Experience in a similar role.
Full details are available on application.
Join us!
Please send us your CV and application, stating your salary expectations and availability to start.
We look forward to hearing from you! Click apply today to forward an up-to-date copy of your CV.
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