Customer Service Coordinator

We are seeking a dedicated Customer Service Coordinator to join our manufacturing client in Maesteg on a temporary basis. The ideal candidate will be the internal advocate for our customers, ensuring a seamless experience from quotation to order
fulfilment. This role requires a ‘right first time’ mentality and the ability to work in a fast-paced environment.Day to day of the role:
Prepare and process customer quotations and orders with accuracy and efficiency.Act as the customer’s internal advocate, managing expectations and communicating effectively in common language.Answer customer queries promptly and liaise with internal departments to resolve issues from start to finish.Take ownership of identified customer accounts, including the handling of any incoming complaints.Check technical information and pricing against data sheets and costing models.Maintain meticulous records and process information in line with regulatory and company standards.Embrace ‘Customer First’ values to enhance the customer service experience at every opportunity.Handle queries while working towards departmental KPIs in a fast-paced environment.Report any customer or system issues to the Regional Accounts Team Leader promptly.Collaborate with Marketing, Technical Services, Operations, and Manufacturing to coordinate and drive activities.Serve as a point of escalation for customer liaison on behalf of the department/customer.Contribute to continuous business improvement processes and the achievement of business objectives. Required Skills & Qualifications:
Proven experience in customer service or a similar role.Excellent communication and interpersonal skills.Ability to manage multiple tasks and work under pressure.Strong organisational skills and attention to detail.Proficiency in using CRM systems and Microsoft Office Suite.A proactive approach to problem-solving and continuous improvement. Benefits:
Competitive salary.Opportunity to work in a dynamic and supportive environment.Exposure to various departments and collaboration opportunities.Potential for a permanent placement To apply for the Customer Service Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
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