Customer Service Coordinator

Full time
Health, Life and Income Protection Insurances
If you're keen to grow your career, there's no better place to nourish it than here. We're committed to providing our people with all they need to positively thrive. So, isn't it time you put your trust in the company that's been trusted throughout New Zealand for over 40 years?Smarter farming for a better New Zealand TMAbout ARLARL is a high throughput agricultural laboratory which is responsible for the analysis of 100,000 samples per year across soil, plant, water, feed quality and fertiliser. To achieve this our teamwork with state-of-the-art instrumentation, a high degree of automation alongside modern analytical techniques. For each of our customers, we believe that data is vital when it comes to enabling smarter farming for a better New Zealand.About the Role:The Customer Service Coordinator is a key role responsible for all customer communication and is the link between the lab and our customers. Reporting to the Business Development Manager you will be able to understand customer needs and action it in a timely manner.The Customer Service Coordinator will lead the customer facing aspect of business initiatives, developing, and nurturing customer relationships and representing "the voice of customer" within ARL. The role will be responsible for handling all customer complaints and ensuring customers are kept informed and undertake investigations into concerns as needed. This role will ensure customer turnaround times are met by the lab and will communicate any delays and issue to the customer.About You:You will be skilled in engaging with customers, listening to their needs, communicating, and ensuring the request is actioned by the lab. You will be skilled at developing and maintaining customer relationships and ensuring all customer issues or concerns are reported to the ARL Manager.You have a strong work ethic and a flexible and proactive approach. With a desire to deliver first class service, you go the extra mile to find solutions. Your aptitude for technology and ability to learn new skills quickly will set you apart from others.Ideal Skills & Experience:Minimum of 2-3 years' experience in a Customer Service or Customer facing role.Strong communication and relationship development skills and a proven ability to work well within a team.Excellent time management, planning and organisational skills.Ability to generate reports with good analytical and problem-solving skills.Proficient with MS Office suite.In return for your skills, we offer a competitive package that includes an array of insurances, laptop, and company clothing allowance, plus excellent training opportunities in a supportive cooperative environment.How to Apply:Click on the 'Apply' button to create a profile and submit your CV and cover letter to Olivia Stretch, HR Business Partner.Ravensdown is committed to a drug and alcohol-free workplace. The successful applicant will be required to undergo a pre-employment drug and alcohol test.Report this job advert
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