Customer Service Coordinator

Our client based in Keighley is looking to recruit a Customer Service Coordinator on a full time, permanent basis.

Main Duties and Responsibilities:

• Receive, process and verify the accuracy of orders in whichever format from customer and input into appropriate IT system.


• Handle all customer correspondence in an effective, timely and positive manner, promoting the company image at all times.


• Monitor customer requirements in terms of stock holding and forecasts adherence, and to have regular communication with the customer base to ensure that their usage is fully understood.


• Aid in the development and continual improvement of order processing and data input within the IT system.


• Complete required reporting and administrations in required timescales, such as sales tracker, OTIF and ensure price checks are completed on a weekly basis.


• Liaise with planning in terms of service issues/promotional activity and keep them informed when periods of instability occur.


• Manage any customer enquiries whether it is related to delivery, invoices or general queries.


• Check customer call-off a week in advance and highlight any issues to planning.


• Review customer forecasts and send report to planners.

Person Specification/Skills Required:

• Excellent communicator and organisational skills


• Able to demonstrate strong customer focus


• Friendly and personable, able to communicate well with a broad clientele


• Good attention to detail, accuracy critical element of role


• Proactive approach to work


• Ability to work on own initiative and part of a team


• Excellent IT Skills (Word/Excel/Internet)


• Experience in Plastic food packaging industry and BRC Packaging Standards could be an advantage

Job Type: Full-time (40 hours per week half hour unpaid break) Monday to Friday 8.30am to 4.30pm, Permanent

Salary:� �24,000 to �26,000 per year

Benefits include:

• 25 days holiday plus 8 bank holidays


• A contributory Pension Scheme once you have been employed for three months of 3%

1 x Life Assurance and ability to opt-in to Health Cash Plan Scheme which covers dental, optical, mental health and well-being after 6 months employment