Customer Service Coordinator

Customer Service Coordinator - Brighouse - £25,000p/a
Are you the right applicant for this opportunity Find out by reading through the role overview below.
Job Description
Millers Oils is a leading manufacturer and independent blender of Lubricants, based in Brighouse.
Working as part of the Millers Oils team, you will join us in our mission to be recognised as the best in class, products, programmes and people.
We are looking for a Customer Service Coordinator to join our small Internal Sales Team. The successful candidate will be responsible for receiving and processing customer orders and queries in a timely and efficient manner, collaborating with various departments to ensure our customers receive the very best service.
If you hold the following attributes Millers Oils could be the place for you:
Experience of working in an office based, customer focused environment
Excellent communications skills; verbal and written
Enthusiastic, articulate and willingness to learn
Impeccable time management and analytical skills
The ability to work under pressure
Computer literate - Excel, Word, Presentations, Outlook
Team player
Can do attitude
Typical responsibilities of this role include (but are not limited to):
Building rapport and providing effective day to day support to existing customers
Receiving customer orders by phone, email or post and dealing with customers in a professional and courteous manner
Establishing the correct products and selling prices applicable to an order and ensuring that orders are processed in a timely and accurate manner following Company procedures
Monitoring order progress and ensuring timely dispatch of orders, keeping customers fully informed on progress and any problems/delays.
Liaising with Production and Logistics as necessary to resolve any issues in order to optimise service to our customers
Managing your workload; ensuring work is prioritised appropriately
Carry out any ‘ad hoc’ assignments as and when required
Inbound and outbound phone calls
What’s in it for you?
Competitive Salary
Bonus Scheme
Matched Employer Pension Contribution Scheme
25 days Annual Leave, increasing with service years up to 30 days
Company Health Cash Plan
Death in Service Benefit
Staff Account with Discount on all Millers Oils Product
Social Club
On-site Parking
Employee Assistance Programme
Millers Oils Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.