Customer Service Coordinator

We're pleased to be working with a valued repeat client in High Wycombe, an SME Housebuilder.
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
Due to an upcoming maternity leave within the Customer Service team we're looking for a Customer Service Coordinator to join the business on a 6 month fixed term contract. There is potential for the contract to be extended and as a growing business, this could lead to future permanent opportunities.
RESPONSIBILITIES
Management of Customer Defects report, updating with feedback from purchasers, scheduled appointments and general communication, seeking advice from managers as and when required
Act as the liaison between our purchasers and our trades to arrange appointments
Management of Customer Service Inbox
Management of the Customer Service Operative and their diary, overseeing workmanship and charging the trade at fault (where applicable)
Recovering incurred costs by determining the trade at fault (where possible) and filing charges against their account
Ad hoc duties as required by the Managing Director and Customer Service Manager
Manage sundries, stationery, and general supplies for Head Office
CANDIDATE PROFILE
Exceptional administrative and organisations skills
Ability to prioritise workload
Excellent interpersonal skills
Competent PC skills, including MS Word, Excel, Outlook and ideally COINS ERP
Previous Customer Service experience with a Housebuilder or Housing Association
WHAT'S ON OFFER
6 month maternity cover contract
£30,000 - £35,000 per annum
Hybrid working
Free on site parking
Potential for contract to be extended