Customer Service Coordinator

Position Overview:
We are currently seeking a dedicated and experienced Customer Service Coordinator to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction. The Customer Service Coordinator will play a vital role in maintaining positive relationships with our customers and contributing to the overall success of our business.
Make sure to apply with all the requested information, as laid out in the job overview below.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and live chat.
Provide accurate information about our products/services and assist customers with placing orders, processing returns, and resolving issues.
Troubleshoot customer problems and find effective solutions in a timely manner.
Coordinate with other departments, such as sales, marketing, and shipping, to ensure customer needs are met.
Maintain detailed records of customer interactions and transactions.
Identify opportunities for process improvements to enhance the customer experience.
Handle escalated customer complaints and ensure they are resolved to the customer's satisfaction.
Monitor customer satisfaction levels and implement strategies to improve overall customer happiness.
Qualifications:
Previous experience in a customer service role, preferably in a similar industry.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a customer-focused mindset.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in using customer service software and Microsoft Office Suite.
Attention to detail and accuracy in data entry and record-keeping.
Ability to remain calm and professional when dealing with difficult or irate customers.
Flexibility to work occasional evenings, weekends, or holidays as needed.