Customer Service Coordinator

Parker Jones Group are acting on behalf of a new build developer who are looking for a customer service coordinator to cover maternity leave for 6+ months.

Duties

• Management of Customer Defects report, updating with feedback from purchasers, scheduled appointments and general communication, seeking advice from managers as and when required


• Act as the liaison between our purchasers and our trades to arrange appointments


• Management of Customer Service Inbox


• Management of the Customer Service Operative and their diary, overseeing workmanship and charging the trade at fault (where applicable)


• Recovering incurred costs by determining the trade at fault (where applicable) and filing charges against their account

For this role you need to have new build or property experience.

If you are interested in this opportunity please apply and I will be in contact with more details.