Customer Service Coordinator

An excellent opportunity has arisen to work for our established client in Theale as a Customer Service Coordinator. Working hours are Monday - Friday, 8AM - 4PM, 9AM - 5PM or 10AM - 6PM.

Please note, this is a 12-month fixed-term contract

As the Customer Service Coordinator, you will be responsible for:

• Answering telephone calls promptly in line with contractual obligations
• Coordinating the daily workflow for service delivery
• Proactively resolving customer enquiries
• Producing client estimates and quotations
• Processing purchase orders
• Coordinating emails

Benefits:

• 25 days holiday + bank holidays
• Death in service scheme
• Pension
• Perkbox - discount with different retailers
• Cycle to work scheme

The successful Customer Service Coordinator will have the following related skills / experience:

• Strong customer service experience in a call centre environment
• Excellent verbal and written communication skills
• Intermediate IT skills including Excel, Word, and Outlook