Customer Service - Compliance and Security Care

*About the role:*
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Takepayments is a dynamic and rapidly growing company dedicated to providing top quality merchant services. We are seeking a highly motivated and technically proficient Security and Compliance Executives to join our Security Plus team.
Our Security Plus Team manage customers who hold TakePayments’ Security Plus product, designed to help our customers take secure & compliant payments. In addition, the team interact with our customers upon the renewal of their service to discuss the customer’s renewal with Takepayments with the goal to both renewing their agreement with us and identifying improved or additional products & services from which the customer may benefit.
*Benefits of being our Security Compliance Executive:*
· Excellent Basic Salary of £24,000
· Competitive Commission structure with £29,000 OTE
· Work From Home Opportunities
· In depth Training and Development with the opportunity to progress your career
· Incredible events and incentives including half yearly 5-star events, and the chance to go to Portugal
· No Weekends!
40 Hour week Monday – Friday between 8.30am and 5.30pm
*Responsibilities of our Security Compliance Executive*
· Speak to new clients who have chosen this service and complete their Security+ registration.
· Ensure that we complete all the core elements of the customer’s Security+ service including registration for the various benefits
· At the point of renewal, seek to renew the customer with Takepayments for a further 18-month period.
· Identify customers who would benefit from an improved product and discuss the benefits of them upgrading.
*Requirements for our Security Compliance Executive*
* Strong technical aptitude and the ability to quickly learn and navigate different systems and software.
* Excellent communication skills, both verbal and written.
* Customer-focused with a passion for delivering exceptional service.
* Proven ability to work in a fast-paced and demanding environment.
* Self-motivated and goal-oriented with a drive to achieve and exceed targets.
* Previous experience in a customer loyalty or retention role is a plus.
#INDAJ
Job Types: Full-time, Permanent
Pay: £24,000.00 per year
Benefits:
* Company pension
* On-site parking
Schedule:
* 8 hour shift
* Monday to Friday
Supplemental pay types:
* Commission pay
Application question(s):
* Do you have any unspent criminal convictions?
Experience:
* Customer Service: 1 year (required)
* Administrative: 1 year (required)
Work Location: In person
Expected start date: 28/05/2024