Customer Service Champion

Customer Service Champion

Permanent | Full Time| Pride Park - Derby

About The Client

Capella Professional are proud to have partnered yet again with an established family run consumable manufacturing business who have been trading for over 150 years. Operating globally, they supply customers across all corners of the world with over 6,500 employees across 39 countries.

About The Role

You will play an integral role in a small yet established team with no two days ever being the same. With a heavy emphasis on using CRM systems, previous experience of this nature is highly desirable.

Some of the duties of your role will include:

• Working closely with Key Account Managers - Clear written and verbal English communication essential
• Raising projects and customer queries in the CRM system, following up with the relevant department
• Establishing yourself as a direct customer contact
• Providing accurate pricing for products in various currencies
• Arranging for product samples to be sent both to customers and to our Derby office for use in our development laboratories. This will involve providing relevant supporting shipping paperwork as well as dealing with couriers to both send parcels and track their arrivals
• Ensuring system processes and protocols are adhered to and the system is kept up to date as per Head Office requirements

Required Skills

• A very high level of attention to detail
• Organised & self-motivated
• Proficient computer literacy with a focus on professionally worded and formatted email communications being key, i.e. Microsoft Outlook
• Confident in use of CRM systems
• Having confidence in your own knowledge and ability
• Adaptability
• Easily able to build relationships with colleagues and customers

What They Can Offer

• 25 days holiday per annum + bank holidays
• 15% pension
• Free parking
• Forward thinking and innovative employer

Work Hours

Mon - Thur / 8.45am - 4.45pm

Fri / 8.45am - 3.00pm

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