Customer Service and Sales Manager

Absolute Recruitment�are currently recruiting for a�Customer Service/Sales Manager�on behalf of our clients based in�Halesowen.

The�Customer Service/Sales Manager�will be responsible for overseeing the small�Customer Service/Sales Team�and increasing revenue and growth by implementing and developing sales strategies.

This role will be working�Monday to Friday 8:30am to 5:00pm and the salary will be starting at �27,000pa dependent upon experience with a bonus structure that can be discussed.

Duties include but are not limited;

• Supervising a team of dedicated customer service administrators to ensure they comply with company policies


• Making improvements to the sales and revenue of the company


• Monitor and review customer contact including calls, emails etc to ensure quality and communications are correct and accurate


• Creating a sales strategy and action plan


• Present reports on enquiries and complaints to summarise monthly


• Monitor social media and provide relevant feedback


• Deal with escalated customer matters


• Engage with customers to obtain customer feedback to ensure satisfaction


• Update team members on new products, services and policies


• Ensure continuous improvement throughout and train/motivate the team

Skills & Experience required;

• Proven experience on increasing sales and performance within a company


• Previous experience within a similar role and environment


• Excellent communication skills


• Excellent customer relationship management skills


• IT literate


• Attention to detail


• Problem solving skills

If you are interested in this role then please apply with your CV and Jade will be in touch to discuss in further detail.