Customer Service Agent

Temporary ongoing - permanent opportunities for the right candidate
Binley based office
Full time - 40 hours pw
Weekly rotational shifts - 7am-4pm / 8am-5pm / 8.30am-5.30pm
£11.80 ph / £24,544 pa
Our client, a large, established company based in Binley are looking for Customer Service Agents to join their team.
The key responsibilities:
Ensuring all internal and external enquiries are answered, recorded and responded to in a timely manner, resolving any issues
Liaising across internal departments to ensure orders are processed and deliveries are made
Dealing with purchase orders and ensuring they are in line with standard procedures
Using an internal system alongside SAP to respond to queries and process all orders
Minimum requirements:
Experience in a customer service environment - ideally over the phone. It is imperative that you are comfortable over the phone
Good with IT - quick to pick up new systems
A confident multitasker
The ideal candidate:
Extremely reliable
Great attention to detail
A great problem solver - able to deal with issues in a calm and measured manner
Interested?
Please apply below.
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Working through Caraires...
(1) We pay the same hourly rate as your permanent equivalent from day one.
(2) We pay 3% employer contribution towards your pension.
(3) We pay annual leave as you accrue it from day one.
(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.
(5) Recommend a friend and you will receive a £25 retail voucher when they work a full week.
(6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager.
(7) We will deliver seasonal gifts as a token of recognition for your hard work.
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