Customer Service Agent

Position: Customer Service Agent

Reporting: Servicing Team Leader

Hours: 37.5 hours per week (Monday-Thursday: 8am-8pm, Friday: 8:30am-5pm, one Saturday per month)

Responsibilities:
- Communicate with customers and third-party companies via calls, email, and SMS.
- Manage loan accounts, resolve issues, and provide personalised support.
- Assist vulnerable customers with tailored solutions.

Requirements:
- Strong communication and negotiation skills.
- Team player with a positive attitude.
- Commitment to personal development and customer service excellence.
- Basic computer skills and adaptability to new systems.

Benefits:
- Performance-based bonus scheme.
- Work-life balance with Friday 5pm finishes.
- Comprehensive benefits package and perks.
- Support programs and career development opportunities.

Experience in finance or regulated sectors preferred but not mandatory. Ongoing training provided.

Please contact Shanice at our Southampton branch for further information