Customer Service Advisor

We are looking for a Customer Service Advisor to join an incredible financial services company based in the heart of Altrincham. You will receive a market leading salary of £27,000 plus loads of great benefits such as hybrid working, flexi time and a clear path for career progression. Plus, you'll have the opportunity to gain a funded AAT qualification while you work!

Ensure you read the information regarding this opportunity thoroughly before making an application.
As one of the leading names in the industry, the company has enjoyed significant growth due to their success and fantastic service with over 30 years industry experience and over 100,000 satisfied customers. They're renowned for fostering career development, with many of their senior employees having risen through the ranks within the company. This is a company that truly values its employees and is committed to their professional growth.
As a Customer Service Advisor, your responsibilities will include:
- Supporting new customers through the learning curve of an umbrella (accounting) company.
- Resolving customer relationship issues and complaints quickly, ensuring a high level of professionalism
- Handling service queries regarding pay and tax.
- Dealing with complex and numerical information.
- Checking and updating accounts.
- Performing ad-hoc duties as needed
Package and Benefits:
As a Customer Service Advisor, you'll receive:
- An annual salary of £27,000.
- Opportunities for genuine progression.
- Annual salary reviews.
- Hybrid working opportunities, with 2 days in the office and 3 at home.
- Flexi time options.
- A funded AAT qualification (accountancy degree) while working.
- The chance to move into other positions after probation.
The ideal Customer Service Advisor will have:
- Strong customer service experience.
- A degree (preferred but not essential).
- A background working in a busy, target-based environment.
- A desire for career progression.
- Excellent organisational skills.
- Positive, can-do attitude
If you're interested in or have experience in roles such as Administrator, Finance Assistant, Payroll Advisor, Accounts Clerk, Accountant, Case Handler, Case Manager, Call Centre operator, Complaints Handler, Customer Success Advisor, FPOC or Telesales, this position could be an excellent next step in your career.
Don't miss this fantastic opportunity to join a leading financial services company where you'll be rewarded with a great salary, flexible working options, and genuine career progression opportunities. For consideration. apply today with your up-to-date CV for consideration or call Dan on 0161 528 3846
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