Customer Service Advisor

A client of ours in the Writtle, Chelmsford area are recruiting a Customer Service Advisor to join their team. This is a full-time position working Monday - Friday 8.30am - 5.30pm and paying between �26,000 - �27,000 per annum depending on experience.

Your key duties in this Customer Service Advisor role will include but are not limited to:

• Ensure a high level of customer service by telephone, live chat and email.
• Advising customers on our range of products.
• Processing orders over the phone.
• Resolving delivery issues and tactfully dealing with occasional complaints.
• Replying to enquires via email, live chat and over the phone.
• General administrative tasks.
• Continually develop and increase product knowledge.
  

Skills and Experience required to be considered for this role:

• Excellent written and verbal communication skills.
• Experience in complaint handling.
• Computer literate.
• Positive and enthusiastic approach.
• High attention to detail.
• Administration, call centre and customer service experience needed.
  

If you feel like you meet the above criteria & would like to be considered for this Customer Service Advisor position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat. #officejobs