Customer Service Advisor

Customer Service Coordinator– Great Yarmouth – Immediate Start

Hales Group are seeking a Customer Service Coordinator with excellent administration skills to provide a comprehensive ‘one stop’ service for customers reporting general property related issues, then scheduling resources to ensure that customers are provided with a timely response.

This is a high paced customer services role, excellent telephone manner and IT skills are essential, good communication skills and customer service experience.

Duties will include:

Providing the first point of contact for tenant, housing officer and stake holder enquiries and providing appropriate advice and information on Housing Repairs and Maintenance.
The role will involve completing a variety of tasks such as answering high volumes of calls, completing emails, logging jobs and ensuring all customer data is accurate.
The role will involve providing a high level of service to our customers ensuring you provide a great first impression.

To be considered for this role you must;

Have an excellent level of customer service
Be an efficient and confident communicator
Excellent IT skills and telephone manner
Ideally have experience within call based customer service HOURS: 37 hours per week - Monday to Friday 9am until 5pm

DURATION: Temporary until October 2024

LOCATION: Great Yarmouth

PAY RATE: £11.44 per hour in the first 12 weeks

If you feel you have the relevant skills and experience to succeed in this role, please send your CV or call our branch to speak with Isobelle on (phone number removed).

Why work through Hales Group?

All our Consultants are committed and qualified in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and try to find the right job solution for you.

Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch