Customer Service Advisor

TeamJobs are working with a well known Manufacturing company in Poole who are looking for 3 Customer Support Fault Co-coordinators to join their team on an on-going temporary basis.

This is a fantastic opportunity for candidates with previous call centre and administration experience.

Details

Hours are between 05:00 - 20:00 Monday to Friday and 09:00 - 17:00 Saturday, Sunday and Bank Holidays.
5 days a week
6 and 8 hour shifts available
£13.80 per hour
1 weekend in 3 with days 2 days off in lieu in the week.
Role is not easily accessible via public transport, full driving license is a must for access to the role in the early/late hours.Duties include

Developing a strong understanding of the customers requirements.
Monitoring of fault management systems.
Take calls from customers, switchboard callers and other members of the public.
Follow Daily Tasks schedule.
Pay close attention to relevant contract information.
Handle and respond to emails and action according to the relevant contract.What does the ideal candidate look like?

Ability to work under pressure and handle multiple tasks
Follow processes
Make decisions
Experience with Microsoft and CRM Systems
Great IT skillsIf this sounds like you, please APPLY NOW!

INDCT