Customer Service Advisor

Are you a proactive individual with a passion for customer service? Are you looking for a career where you can learn and develop? My successful client is looking for an efficient and effective team player who wants to learn how to provide a pro-active and comprehensive customer support service to partners across the UK and Europe. This is a great opportunity to work with one of the friendliest teams in Kettering with full training provided.

The role:

* Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally

* Process consumable orders and place orders

* Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions

* Maintain customer service emails and ensure that responses are provided within a timely manner

* Provide technical advice and guidance to customers where there is concern over the suitability of orders

* Liaise with other departments for issue resolution

* Maintain strong working relationships with existing customers developing positive relationships with new partners to ensure long term success

Ad-hoc:

* Undertake administration tasks such as order filing as and when required

* Be able to work weekends on a rota system

* Support the Customer Service Supervisor in developing strategies and initiatives to ensure the function is able to provide outstanding service to customers and partners every time

The individual

* Customer Service focus

* Language skills - High level and excellent command of English

* Organisational skills

* Communication skills

* Ability to adjust priorities and manage time effectively in a fast-paced environment

* Ability to integrate effectively into well-established team environments

* Good working knowledge of Microsoft Office applications