TeamJobs are working with a well known Manufacturing company in Poole who are looking for 3 Customer Support Fault Co-coordinators to join their team on an on-going temporary basis.
This is a fantastic opportunity for candidates with previous call centre and administration experience.
Details
- Hours are between 05:00 - 20:00 Monday to Friday and 09:00 - 17:00 Saturday, Sunday and Bank Holidays.
- 5 days a week
- 6 and 8 hour shifts available
- �13.80 per hour
- 1 weekend in 3 with days 2 days off in lieu in the week.
- Role is not easily accessible via public transport, full driving license is a must for access to the role in the early/late hours.
Duties include
- Developing a strong understanding of the customers requirements.
- Monitoring of fault management systems.
- Take calls from customers, switchboard callers and other members of the public.
- Follow Daily Tasks schedule.
- Pay close attention to relevant contract information.
- Handle and respond to emails and action according to the relevant contract.
What does the ideal candidate look like?
- Ability to work under pressure and handle multiple tasks
- Follow processes
- Make decisions
- Experience with Microsoft and CRM Systems
- Great IT skills
If this sounds like you, please APPLY NOW!
INDCT