Customer Service Advisor

Join Our Dynamic Team at Tructyre – Britain’s Leading Truck Tyre Specialist

All potential candidates should read through the following details of this job with care before making an application.
*About Tructyre*
As a vital part of the renowned Michelin and Euromaster group, Tructyre stands at the forefront of commercial tyre management in the UK. Our commitment to "De-risking Britain's Fleets" is not just a slogan – it's our mission.
We're looking for passionate individuals to join our journey in revolutionising fleet management.
*The Role:* Customer Service Advisor - Part Time
*Annual Salary*: £14,321.81
*Shift Pattern:* 22.5 hours per week. Variety of regular shift patterns available (e.g., 06:00 – 15:00, 11:00 – 20:00) to suit your lifestyle, available Monday to Sunday.
*Impactful Work*:
As a key member of our Customer Experience Centre, your role goes beyond answering calls. You'll be creating job requests, managing customer interactions, and ensuring seamless service delivery.
*Professional Growth*:
At Tructyre, we invest in your development and offer pathways for career advancement.
*About You* *Essential Skills*:
Outstanding customer service ethos, proficient in Microsoft Excel, experienced in high-volume call handling, and comfortable working under pressure.
*Desirable Experience*:
Prior experience in fast-paced customer service settings, familiarity with bespoke IT systems, and good geographical knowledge.
Ready to Make a Difference? Join us in shaping the future of fleet management.
Apply now to become part of a team that values innovation, excellence, and customer satisfaction.
*Benefits & Perks*:
* 264 hours Annual Leave (average 22 days)
* Additional holidays for long service
* A flexible pension scheme, including life assurance
* Medicash health cash plan which includes access to a virtual GP as well as discounts on cinema tickets, high street retailers and gyms
* Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face-to-face counselling sessions)
* Health and wellbeing program
* Tyre Discount Schemes
* Refer a Friend Scheme
* Company Sick Pay
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Job Types: Part-time, Permanent
Pay: £14,321.81 per year
Benefits:
* Company pension
* Employee discount
* Health & wellbeing programme
Schedule:
* Day shift
Experience:
* Customer service: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person