Customer Service Advisor

Customer Service Advisor
5 Month Contract (Until end of November)
Monday to Friday 37.5 Hours
Milton Keynes Hybrid after training
£25,300

My client is looking for an experienced Customer Service Advisor to join their Busy Client Services Team. The role is the key to enabling their engineers to install, repair or service equipment within time agreed. This role will involve calling commercial companies to book in an engineer visit. You will be checking reports as well as calling and taking calls from Engineers. The role requires great customer service skills and the ability to multitask. To succeed in this role you must be happy to speak to customers on the phone.

Customer Service Advisor Key Responsibilities:

Appointment booking for engineers by phone and email
Taking calls from Engineers
Liaising with customers and engineers to proactively arrange assistance and deal with any concerns
Provide internal customer support to the Engineers by phone and email
Managing and filling Engineer schedules
Collaboration with Engineers to meet Business needs

Customer Service Advisor Key Personal Attributes required for the role are:

Customer focused; can identify and respond to customer requirements
Ability to prioritise own workload and be accountable for their own workload
Flexible, willing and able to cope with change with the ability to work under pressure
Positive and enthusiastic with a can do attitude
Good level of written and spoken English
Good level of Microsoft office 365, specially around MS teams and Excel
Able to navigate a variety of systems to complete daily tasks

Benefits

Monday to Friday
Weekly pay and Holiday pay
Hybrid working

Role advertised: 22nd May 2024

If you are interested in this role, please apply today because we d love to hear from you!

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton s leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing and digital marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit (url removed)