Customer Service Advisor

Job Advert: Customer Service Advisor
Location: Office based - EH18 area
Pay Rate: �11.44 per hour
Working Hours: 36.25 hours per week (5 days out of 7 - including every second weekend on a rota basis)
Start Date: ASAP
Contract Length: 8 weeks initially - possible extension
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment? Join our client's team as a Customer Service Advisor and make a difference!
Job Duties:

• Engage with customers to understand their needs and provide the best possible solutions.
• Deliver best-in-class service to our customers through great interactions and effective delivery.
• Use initiative and quick thinking to solve issues.
• Proactively identify any possible improvements to team processes.
• Meet internal service level KPIs.
• Support team members and store teams as required.

Essential Skills/Qualifications:

• High level of computer literacy, including proficiency in Word, Excel, and PowerPoint.
• Strong team player who works considerately with others.
• Customer-obsessed with a passion for delivering the right experience for our customers.
• Calm, focused, and able to work under pressure.
• Excellent written, editing, and communication skills.

If you are passionate about customer service and thrive in a dynamic and fast-paced environment, we would love to hear from you. Apply now with your CV