Francesca’s Recruitment is recruiting for a Customer Service Advisor based in Rotherham. This is for a Key Working company. This is a full-time permanent role.
Customer Service Advisor Key Responsibilities:
- Carry out the directions of the Customer Services Manager and the Internal Sales Manager.
- Work effectively with Business Development Manager to deliver results
- Make sure that all orders are processed correctly and on time.
- Provide a consistent and excellent service to customers. Solve queries for customers.
- Ensure excellent customer service and minimise costs by responding efficiently and diligently to customer orders and enquiries.
Customer Service Advisor Person Specification
- Strong customer focus: passionate about customers and the service we provide,
- Has gained relevant experience in a customer service or administration role
- Shows initiative, and proactively proposes solutions to help develop business/grow sales,
- The ability to take ownership and to be pro-active in improving efficiency and performance,
- Credible and confident with customers, suppliers, staff colleagues,
- Has a strong, confident personality with excellent communication skills,
- A hands-on, structured, and well organised approach, focusing on daily disciplines as well as monthly targets and deadlines
- Diligent and has a keen attention to detail. Work is precise and avoids administrative oversights,
- Able to effectively multi-task and handle periods of high workload,
- Able to use a Sage system and a CRM system.
Hours – Monday – Friday 8am – 5pm
Location - Brinsworth, Rotherham - Hybrid (2 Days working in the Ofiice)
Salary & Benefits
- Salary is £23,877.00
- 25 days holidays + 8 days stats plus extra holidays for rewards to employees
- Healthcare
- Pension
- Free Parking
Please apply with your cv for the Customer Service Advisor role or call Francesca’s Recruitment on (phone number removed)