Customer Service Advisor

LEAD INFORMATION

Job Title

Customer Service Advisor

Site location

Wrexham Industrial Estate

Responsible to

Office Manager

Responsible for

Responsible for major customer accounts, collaborating with the Customer on all aspects of the Business in a Professional Manner

Client brief

Our client is a world leading manufacturer of high-level engineered products with sites all over the globe

KEY INFORMATION

Reason for vacancy

Maternity leave cover

Contract

8-month contract with possibility for extension should all parties wish to do so on completion

Basic Salary

£26,000 per annum (pro rata DOE)

Hours

37.5 hours per week

Monday to Thursday 8am-4.30pm, Fridays 8am-1.30pm

Overtime

Not required

Holidays

25 days + 8 Bank Holidays Pro rata

Facilities

Staff parking, canteen and very clean and professional environment

Package on offer

• Salary: Range £25,000 pro rata DOE


• Pension: 5% min personal contribution, Company contribution of 3%


• Annual Leave: 25 days plus 8 BH pro rata


• Life Insurance: 2 x annual salary Death in Service


• Sick pay scheme

RESPONSIBILITIES

The role

Our client is looking for a contract Customer Service Advisor to join their existing team in Wrexham Industrial Estate for Mat leave cover for a fixed period of 8 months. The day-to-day responsibilities of the Customer Service Advisor are as follows –

• Maintain customer schedules and business forecast


• Communicate customer schedules and forecast to internal department across 4 sites


• Inputting of Orders on to Internal MRP system


• Confirmation of customer delivery dates on external scheduling system


• Negotiating pricing on stock and existing non-stock parts


• Assist production and planning departments with any delivery issues


• Assist accounts department with any account queries


• Co-ordinate Sales of additional parts from Stock


• Orderbook reviews and supporting calls with the Customer on a daily or weekly basis


• Report Customer Delivery performance as part of the monthly review

Key skills required

• Account handling and Customer Service experience


• Experience working within a manufacturing environment.


• High level of initiative to deal with account queries and customer issues


• MRP or similar manufacturing computer system Experience of working with Microsoft Office tools


• Experience working with SAP & ERP/MRP (desirable but not essential)


• Self-motivated


• Reliable


• Enthusiastic


• Organised


• Flexible