Customer Service Advisor

Stephen James BMW is looking for a Customer Service Advisor.Your roleIf you are customer-centric, with a great telephone manner as well as organised and efficient this is a great opportunity to follow a career with one of the worlds most admired brands in the automotive industry.You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales enquiries, and booking customers' vehicles for maintenance and repairs. You will work closely with the Service Team Managers/Sales Teams to coordinate and maximise opportunities always ensuring the highest levels of customer care and service.The main duties of the role include:Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer serviceRecord customers details and requirements when handling an enquiryArranging aftersales bookings by telephone and allocating work to relevant workshop teamsProvide customer estimates according to company policy on schedules, times and pricingMake outbound calls to customers when ordered parts have arrived and arrange a bookingMaintain a good working knowledge of current sales products, service packages & campaigns across the BMW & MINI product rangeBasic Salary: £24,710, OTE £29,210 per annumThe role is an office-based environment, working hours Monday - Friday, on varying shift patterns,8am to 5pm/8.30am to 5.30pm/9am to 6pm (40-hour week), and Saturdays on a rota basis 8am - 2pm (currently 1 in 6) to be paid as additional hours.Your profileExperience in delivering outstanding customer service, preferable as a: Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler or similar.Excellent verbal & written communication skillsConfident at resolving complex issuesExcellent administration & IT skillsMust be eligible to work in the UKRewardsStephen James values our employees and invests in personal development and training. In addition, offering a wide range of market-leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Stephen James by visiting our Careers page . Click apply today and take the first step towards a rewarding career in the automotive industry.
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