Customer Service Advisor

Kelly Services are looking for two experienced Customer Service Advisor to work with our client based in Shepshed, Loughborough.
Salary from �24,000 per annum | Office-based - Monday to Friday

Customer Service | Warranty | Engineering | Multi task

Company benefits

• Company Pension
• 23 days annual leave plus bank holidays
• Employee Discount
• Free Parking

About you

• A wealth of experience dealing with customer issues whether face-to-face or over the phone
• A good general knowledge of warranty process is ideal but not essential
• Excellent telephone manner with the ability to communicate effectively.
• Ability to work accurately under pressure and meet deadlines
• High degree of attention to detail and able to multi task.

About the Role:
The Customer Service Advisor will work with the Technical and Service Departments to provide effective customer service to a network of distributors and end users, by supporting the warranty returns process.
Key Responsibilities

• Prioritise and process customer queries and requests submitted by telephone, email or live chat.
• Investigate and resolve customer warranty queries quickly and patiently.
• Ensure all administration is completed to a high level.
• Use the database systems and technology to deliver great customer service.
• Ensure the Company position is robustly explained to customers.
• Implement the Company returns and warranty processes.
• Identify and highlight opportunities to enhance the Customer Experience.
• Work with Technical Customer Service Colleagues to deliver solutions.
• Carry out any other reasonable tasks as required.
• Progress and chase customer escalations to a satisfactory resolution.
• Continuing liaison with Sales, Service Department and Warehouse.

If you are looking for a new role, working with a reputable company based in Shepshed with customer service experience and a can do attitude then please apply for this role.

KSEastMidlands

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.