Customer Service Advisor

Job role - Customer Service Advisor

Location - Southampton

Salary - £22,000

Platinum Recruitment is working in partnership with a fast-growing technology business with offices located across the UK and they are looking for a Customer Service Advisor.

Why choose our Client?

My client is a leading nationwide service provider specialising in Managed Print Services, IT and Telecoms.

Our goal is to maximise operational effectiveness and make work easier for our clients using cutting-edge workplace technology. Our expertise and experience spans four key areas: Managed Print, Information Management, Agile Working, and Telecoms & IT.

Due to ongoing business growth, we are seeking to recruit an experienced Customer Service Call Handler to support our busy call centre.

We are passionate about our employees and are therefore looking for a talented and energetic team player who is looking to carve a successful career with us.

If you're someone who is a quick-learner with a team-player mentality and believes in putting the customer first, then we would love to hear from you.

Role Responsibilities:

• Answering incoming calls, ensuring excellent customer service throughout
• Carry out other adhoc administrative duties as required
• Directing calls to the relevant departments or passing on messages
• Logging customer call outs into the company's service system
• Building rapport with customers by being professional, helpful and flagging any customer concerns with the team
• Updating and maintaining customer records

Skills & Experience:
* Previous experience within a customer service or call centre environment essential
* Outstanding communication skills both verbal and written
* Able to work under pressure in a fast-paced, ever changing environment
* An eye for detail, taking pride in your work and willing to go the extra mile to ensure quality
* Good understanding of Outlook and IT/database systems

In return for your hard work we offer a competitive benefits package, to include:

• 23 days holiday rising to 28, plus bank holidays
• Stakeholder Pension Scheme
• Healthcare Cashplan
• Access to corporate discounts
• Cycle to work scheme
• Company bonus scheme

Job Number │928041/ INDCOMM

Job Role │ Customer Service Advisor

Location │ Southampton

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.