Customer Service Advisor

Customer Service Advisor - with Opportunity for Promotion

Location: Chilton, Thame (hybrid working available upon completion of training)

Salary: �23,000 - �26,000

Benefits:

• Professional, hardworking, yet supportive and friendly environment
• Strong team ethos and ethical practices
• Incentive scheme to reward high performance
• 23 days holiday per annum plus bank holidays and a birthday holiday
• Regular social events
• Optional hybrid working arrangements
• Private health care
• Pension Contributions
• Long-term career development opportunities
• On-site parking
• Excellent training and support
• Country Estate office location

Hours:�Full Time - Monday To Friday

Our Client:

We are recruiting for a Which-Award-winning national insurer. The Company excels in providing products of exceptional quality, offering industry-leading levels of customer service and who are renowned for retaining their customers year on year. The organisation is also officially recognised as being a 'great place to work' and place huge emphasis on developing and investing in their people. It is important to note that employee wellbeing is high on the priority list for the Business Partners - the management team love nothing better than creating a fun yet challenging environment, where success is rewarded and celebrated through bonuses and opportunities for career progression.

The Perks of the Location:

The successful candidate will be working flexibly in a stunning rural location just outside Thame, set on a private country estate featuring Grade 1 listed buildings and architectural features at every turn. You will work in a state-of-the-art office, newly converted with epic views across a valley and over a lake, with public footpaths into the countryside on the doorstep. You will enjoy complimentary cold drinks and refreshments, plenty of free parking, a private patio area (South facing), communal on-site showers and electric car charging points. The office is less than 10 minutes from the vibrant market town of Thame.�

The Role:

The ideal candidate will be someone who is looking to take their career to the next level and who is looking for the internal promotion opportunities available. You will have the ambition and drive to meet realistic targets you will be a natural builder of rapport, engaging in effortless conversation with members, which will return sales opportunities. Strong written communication skills are important for this role and most importantly you will become a trusted adviser and the voice of authority to your clients. You will be nurtured and recognised as a pivotal part of a dynamic, supportive and successful team, who celebrate each other's achievements.

Responsibilities:

• Identify and initiate cross-selling opportunities/activities
• Introduce Financial Services to both new and existing clients
• Take responsibility for own sales metrics
• Acquire and maintain knowledge of products and achieve product licenses within agreed timeframes
• Administer client instructions to meet compliance standards including processing and dispatch of documentation within required timeframes and quality standards
• Deal with insurance claims within authority levels and in accordance with claims standards
• Develop and sustain effective working relationships with all stakeholders, both internally and externally
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Skills and Requirements:

• Excellent sales ability
• Tenacity and drive
• Ability to think strategically�
• Ability to build rapport
• Effective written and verbal communication
• Problem solving
• Self-motivated
• Ability to multi-task and prioritise workload
• Good decision-making skills

If you believe you could contribute to the business and would enjoy sharing a unique and beautiful working environment, then they want you on their team. Please do get in touch.