Customer Service Advisor

decco are looking for a customer service advisor to join a fast-growing utilities company in Peterborough City Centre. This role is suitable for someone with excellent customer service skills who has experience working in a call centre. You must be comfortable speaking to customers over the phone and responding to enquiries via email and webchat.

Please note: This job role includes shift work, including early morning, evenings, and weekends. The earliest shift starts at 6am- 6pm and the latest shift is 11am to 11pm. This will be on a 4 on 4 off rota.You will be required to work all shift patterns and this is not working from home, it is all office based.

You will be responsible for answering and resolving customer queries and some of your main responsibilities will include:

• Provide excellent customer service to customers in answering and resolving their enquiries in a courteous, efficient, and timely manner to ensure first contact resolution.
• Proactively review customer accounts when they call to identify and resolve and future problems before they arise.
• Ensure complaints are treated seriously and ensure complaints procedures are followed.
• Empathise with the customer where appropriate and ensure the customer always feels valued, treated fairly and properly informed.

This role is suitable for an individual with empathy, patience, and resilience as you will be dealing with a high volume of calls from customers. The ideal candidate will be able to provide evidence of high levels of customer service and a good work ethic.

In return for the above responsibilities, you will be offered the below benefits:

• Customer Service Advisor Incentive Plan (up to �1000 extra payable per year based on specific targets)
• 20 days annual leave (rising to 25 with length of service) + bank holidays
• Newly refurbished free access to gym and boot camp classes
• Two additional paid days off for volunteering purposes
• Employee online wellbeing centre + free employee assistance programme

Interviews are being held now so if you are interested in the job or know anyone who might be and would like more information on the role, please contact Dawn Wesby at Adecco Peterborough on (phone number removed), or apply today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.