Customer Service Advisor

• Position: Customer Service Adviser
• Salary: �12.50 per hour
• Location: Crawley, West Sussex
• Hours: 40 hours per week. Mon - Fri
• Work type: Temporary - Maternity Cover

We are currently seeking a Customer Service Advisor to join our client's team on a temporary basis, providing maternity cover. As a Customer Service Advisor, you will be responsible for efficiently managing a high volume of calls. The ideal candidate will have a strong background in customer service / call centre operations, possess excellent customer service skills, and demonstrate ability in diagnosing customer complaints and repairs.

Customer Service Adviser Responsibilities:

- Handle large volumes of incoming calls related to repair requests

- Diagnose and assess the nature of repairs based on customer descriptions

- Provide clear and concise information to customers regarding repair timelines and processes

- Document and maintain detailed records of customer interactions

- Follow established protocols for handling different types of repair inquiries

- Uphold a high standard of customer service throughout all interactions

- Assist in the continuous improvement of call handling and repair processes

Customer Service Adviser Experience Required:

- Customer Service experience, preferably in in a call centre / handler role.

- Proven track record of delivering excellent customer service

- Strong problem-solving skills and experience in diagnosing repairs

- Excellent communication skills, both verbal and written

- 5 years' worth of referencing from previous employers

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment.

First Recruitment Services is acting as an Employment Business in relation to this assignment.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.