Customer Service Advisor

Our well established Felixstowe logistics company is seeking to recruit a Customer Services Advisor to work as part of their busy team

• Acting as first focal point for the customer for all matters relation to the day to day operational needs to deliver the customers’ requirements


• Communication with customers, transport, and sales teams


• Utilise the daily train plan ensuring maximum fill and revenue, pushing for additional work across the companies three platforms to maximise revenue


• Receive and process all bookings from the customers within agreed timescales


• Develop and maintain strong working relationships with all departments and customers


• Manage and achieve business targets as agreed with Customer Service Manager


• Maximise all sales opportunities identifying future trends in traffic 


• Work in conjunction with commercial department and resource managers to offer incentives to the customer to maximise utilisation and profit


• Develop and maintain all understanding of KPI's and actively work to bring them in line with company expectations

Salary up to £28,000