Customer Service Advisor

Fantastic opportunity to join a well-established company within the environmental industry as a customer service advisor! Are you passionate about ensuring a fantastic service to customers and are an experienced advisor? If so we would love to hear from you!
�31,200 per annum
Monday to Friday 8.30 - 5 (Office based)
The Chapel, Brimscombe Port, Brimscombe, GL5 2QG.

Main Duties;

• Making outbound calls to existing customers to take their cooking oil orders and book in waste collections for used cooking oil.
• Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and loyalty and retention.
• Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly.
• Handling inbound calls from customers who have queries, complaints, or feedback about our products and services.
• Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner.
• Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels.
• Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing.