Customer Service Advisor - Product Support

Customer Service Advisor - Product Support - Harlow - £30,000 DOE
Hybrid Tue - Sat 37.5 hours
Are you a customer service professional who is tech-savvy and open to training and developing technical product skills?
Play a vital role in supporting and guiding B2C customers through technical glitches, product features and general customer queries.
Customer Service Advisor - Product Support , your primary responsibilities will include:
Respond to technical queries.
Friendly customer support and guidance, mostly via email.
Communicating with different departments to find solutions.
Problem-solving and troubleshooting technical issues.
General customer service queries via Zendesk.
Requirements:
To excel in this role, you'll need:
Excellent communication skills, both verbal and written.
Excellent customer service (ideally B2C)
Technically minded and willing to learn a new product range
Strong problem-solving abilities and a proactive mindset.
A passion for sport will be a big advantage.
Zendesk would be an advantage.
Benefits:
Competitive salary with opportunities for growth and development.
Comprehensive training.
A collaborative team culture where your ideas are heard and valued.
25 days holiday.
Team nights out.
Hybrid working.