Customer Service Advisor - Newcastle

Role - Customer Service Advisor - Newcastle

Role Type - Initial 6 month contract, followed by permanent employment. (To start asap)

Location - Cobalt Business Park, Newcastle - NE27 0QJ (On-site daily)

Salary/Pay - £11.60 > £14.24 per hour (subject to experience, 7.5 hours paid per day, 5 days a week)

Details of working hours & location:

Shift work, rota will be given 6-8 weeks in advance.  Hours will vary as per rota 8am>8pm. Some weekend work rota'd in, every few weekends.

The Cobalt Business Park site is easily accessible with bus and train links.

Our client partner with a Major UK High Street Bank as well as a Multinational Financial Cooperation where they manage their personal lending business. You will be providing support to customers, largely from inbound calls & enquiries. 

Required Skills:

• Customer Service Experience (Largely inbound calls)


• Excellent communication skills, written & verbal


• Experience resolving customer complaints would be beneficial


• Data entry


• Any experience within the financial/banking sector is well received but not essential

The ideal candidate will have the experience in the below, as part of their skill-set:

• Sociable, helpful and eager to provide excellent customer service to customers with a friendly & professional approach


• Able to work in a fast-paced environment, ensuring defined protocols are followed.


• A good eye for detail


• Managing customer information in line with GDPR 


• A Team Player 

If you would like to discuss this role in more detail, please apply via this advert, sending a full CV for review