Customer Service Advisor - Key Accounts

Are you a customer service professional seeking an exciting opportunity to work for a leading Sports & Fashion Brand Design House? We are a market leader in the design, sourcing, distribution, and promotion of high-profile brands, within the UK and International markets. Following a recent change in ownership and transformation of our business operation, we are actively recruiting talented individuals to join our newly relocated customer service team based at our HQ in Huddersfield. This is a unique opportunity to join our team at the start of this visionary journey, if you’re ready to make your mark in a forward-thinking company and thrive in a collaborative environment, we want to hear from you. Join us in shaping the future of our growing brand and driving our financial success to new heights.

As a Customer Service Advisor – Key Accounts, your primary responsibility is to meet the specific needs of a designated group of customers while closely collaborating with the Key Account Manager. Your tasks include ensuring customers are well-informed about supply statuses, promptly sending customer orders for warehouse picking, and ensuring the logistics team is fully briefed on customer requirements. Your performance will be measured against key benchmarks such as ensuring customer logistical needs are satisfactorily met, accurately processing sales orders with thorough checks against purchase orders, confirming delivery dates align with contract terms, and ensuring product packaging meets customer specifications. Additionally, you will collaborate with Sales Account Managers to stay updated on relevant information, provide necessary reports, and coordinate with logistics to anticipate future work demands, facilitating necessary preparations by ensuring all required paperwork, information, and labels are provided.

Hours of Work: Full Time, Permanent, Mon – Thur 8.45-17.00, Fri 8.45-16.00

Customer Service Advisor – Key Accounts Requirements:

• GCSE / A-LEVEL
• Office experience preferred
• Excellent administrative skills
• High level of attention to detail
• High-level of organisational and planning skills with the ability to manage conflicting and competing demands effectively.
• Competent in using MS Office packages; Word/ Excel/ Outlook etc.
• Self-motivated and committed to excellence.
• Professional and customer focussed.
• Reliable and trustworthy
• Calm under pressure and patient.
• Ability to work as part of a team.

Customer Service Advisor – Key Accounts Benefits:

• Up to 30 days holiday    Our employees’ get a competitive holiday allowance which increases by 1 day per year for each completed year of service, to a maximum of 30 days (FTE)
• Free onsite parking
• Early finish Fridays

As an organisation we aim to attract and retain the best talent within our industry, the salary and benefits of this role reflect that intent and will be disclosed during the next stage of the selection process. We offer a flexible approach to hybrid working tailored to the needs of each role and the demands of our business, details of which can be discussed during the interview process.

Ready to take on the thrilling adventure of being a Customer Service Advisor – Key Accounts? If you're confident you've got what it takes, don't hesitate – apply now!