Customer Service Advisor - Independents

Are you a customer service professional seeking an exciting opportunity to work for a leading Sports & Fashion Brand Design House? We are a market leader in the design, sourcing, distribution, and promotion of high-profile brands, within the UK and International markets. Following a recent change in ownership and transformation of our business operation, we are actively recruiting talented individuals to join our newly relocated customer service team based at our HQ in Huddersfield. This is a unique opportunity to join our team at the start of this visionary journey, if you’re ready to make your mark in a forward-thinking company and thrive in a collaborative environment, we want to hear from you. Join us in shaping the future of our growing brand and driving our financial success to new heights.
As a Customer Service Advisor – Independents, your responsibility lies in providing customer service administration and support to Focus Brand customers, as well as e-commerce end users. Key Performance Measures (KPMs) define the expected outcomes of your role, aligned with the probation period and performance development review (PDR) processes. These include delivering timely and efficient customer service administration in collaboration with Key Account Managers, managing Priority customer allocation of stock for the Independent forward order book and stock orders, partnering with internal operations teams to address stock/delivery queries, managing customer web inquiries, and escalating when necessary, and supporting customer supply chain management administration.
Hours of Work: Full Time, Permanent, Mon – Thur 8.45-17.00, Fri 8.45-16.00
Customer Service Advisor – Independents Requirements:
GCSE / A-LEVEL
Office experience preferred
Excellent administrative skills
High level of attention to detail
High-level of organisational and planning skills with the ability to manage conflicting and competing demands effectively.
Competent in using MS Office packages; Word/ Excel/ Outlook etc.
Self-motivated and committed to excellence.
Professional and customer focussed.
Reliable and trustworthy
Calm under pressure and patient.
Ability to work as part of a team.
Customer Service Advisor – Independents Benefits:
Up to 30 days holiday
Our employees’ get a competitive holiday allowance which increases by 1 day per year for each completed year of service, to a maximum of 30 days (FTE)
Free onsite parking
Early finish Fridays
As an organisation we aim to attract and retain the best talent within our industry, the salary and benefits of this role reflect that intent and will be disclosed during the next stage of the selection process. We offer a flexible approach to hybrid working tailored to the needs of each role and the demands of our business, details of which can be discussed during the interview process.
Ready to take on the thrilling adventure of being a Customer Service Advisor – Independents? If you're confident you've got what it takes, don't hesitate – apply now