Customer Service Advisor (Full -Time)

Recognised as one of the fastest growing Companies in the UK, it's a really exciting time to be joining END. If you're positive, passionate and dedicated and want to be part of our future success this could be the role for you.
CUSTOMER SERVICE ADVISOR - FULL-TIME, WASHINGTON
Over the last 18 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops.
END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow, Manchester, London and Milan.
We currently have an exciting opportunity for a number of Customer Service Advisors to join the team at our Head Office. The Customer Service team offers support to our global customer across three channels including live chat, email and phone. Our contact is split with 20% verbal communication and 80% written. We are a customer first focused team who are dedicated to supporting with a wide range of queries from product information to customs clearance, missing deliveries to how to return an order. Due to our global audience, this is a Monday-Sunday role and we offer set working days including one weekend day off each week.
What you'll be doing
Key responsibilities
Working positively and collaboratively as part of a team within Customer Service and across the wider business. Be the voice of END., connecting with our customers through phones (20% of our contacts), email (40% of our contacts) and live chat (40% of our contacts) and be dedicated to ensuring every END. customer's experience is a great one. Take ownership for each of your queries, working efficiently, keeping it accurate and offering solutions. Committed to meeting individual and department KPIs, always striving for excellence. Adaptable to working in a fast-paced environment and ready to take on the next challenge. Communicating to colleagues throughout the business and our external partners, maintaining exceptional standards throughout. What you'll be able to demonstrate:
Skills and experience
You'll be a positive, team player with a can-do attitude, driven by success and motivated by challenges. Previous experience in a customer-focused environment is essential. Pro-active in developing effective relationships with END. customers, ensuring every customer experience is a great one. Excellent communicator, in both a written and verbal capacity. Skilled in the ability to recognise and adapt to individual customer needs. Exceptional organisational skills and ability to multi-task while under pressure. You'll have an eye for detail and the determination to problem solve and offer solutions. Passionate about END. and our core values. Effective time management skills, discretion and confidentiality. What we can offer you
Hourly rate - £9.90 - £11.44 depending on age 29 days holiday (including bank holidays and birthday) As soon as you join our team you'll be on our Customer Care training plan with your first 12 weeks focused on learning, improving then perfecting your new knowledge and skills. After your first 12 weeks you will then begin your journey on our Customer Care Champion programme which focuses on your development within the END. Customer Care team. Generous staff discount Company pension scheme Access to Employee Assistance Programme Healthcare Membership Opportunities for professional development and career progression Cycle-to-work scheme Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.
If you have what it takes to be part of our future success, we want to hear from you.
Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.
Type of employment: Permanent, full time
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