Customer Service Advisor / Contact Centre Advisor

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With 16 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates.
As such, you'll need to be a quick thinker, enjoy problem-solving, and have a strong desire to serve our customers.
Our values define how we do things at Business Stream and help shape our company ethos and culture.
o To our customers, the environment, and local communities
~ Knowledgeable -
who become water industry experts
Ideally, you’ll have worked previously in a contact centre environment or in a similar customer facing role.
You will also be eligible for an up to 10% Annual Bonus.
31 days annual leave plus 6 public holidays;
Subsidised on site restaurant and Costa Coffee shop.
Reward Gateway (discount on retail purchases)
Pension Scheme (5% employee / 10% employer contribution)
Edinburgh Park, EH12 9SE - part and full time opportunities available. Office based.
Monday to Friday, 9am to 5pm - no evenings or weekends giving a great work life balance.
We’ll give you all the training and support required to be successful in the role. We’ll tell you about the water industry, train you on our systems and coach you on the way we do things at Business Stream. It’s a busy time but we promise you’ll soon feel confident and ready to start helping our customers.
As a company, we're forward-thinking, innovative, and passionate about making a positive difference to our customers, our people, local communities, and the environment. We’re also passionate about providing a great place to work where our colleagues feel trusted, valued, supported and empowered, irrespective of their background or role. We’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for all.
If we think you're right for us our Recruitment Team will give you a call to have a chat and find out a little bit more about you, this will also give you a chance to ask any questions.
Successful applicants will be invited to our office for a competency-based interview. This will also give you the opportunity to see where we're based and have a look round our bright, modern office.