CUSTOMER SERVICE ADVISER
Posted 24 days ago
- Sittingbourne, Kent
- Any
- External
- Expires In 2 months
Clark James Recruitment are working with a leading business based in Sittingbourne, Kent.
Due to further expansion our client have an opportunity within their Customer Excellence team.
Role
* Do you have proven customer service skills, not necessarily in the property industry, and have a clear understanding of how to deliver excellent customer service? If so, we would love to hear from you.
* The right candidate will be dedicated, have excellent telephone skills and be keen to join a market leading company focused on providing the best possible service for all its clients.
* We are a leading agent in Sittingbourne and have a modern, prominent high street office and a fantastic local recommendation.
* We are looking for someone to join our team as a customer service support individual.
* Ideally will have previous experience working in a customer service role with fantastic telephone skills.
* You will need to have the confidence to talk to customers in an authoritative manner whilst showing empathy and understanding.
* If you have a great work ethic and the desire to provide extraordinary customer service and have fantastic relationship building skills then this could be the role for you.
Key responsibilities
* Responsible for handling calls from vendors, purchasers, landlords and tenants.
* Delivering excellent customer care over multiple communication channels including telephone and email.
* Taking ownership of customer enquiries from start to finish.
* Help people to sell, buy, let, or rent their property, you will need to make them feel valued and looked after from the first interaction.
* Recognise the opportunity to help further and present useful additional products and services we supply such as mortgages and conveyancing.
* Instinctively know how to spot potential leads and refer customers to relevant colleagues.
* Build meaningful relationships with your clients and the team in branch.
* Updating and inputting of client records on the CRM database.
* See a target and exceed it.
Candidate
* Driven and self motivated.
* Excellent telephone manner (essential).
* Sales orientated.
* Excvellent attention to detail.
Package
* Basic salary to £26,500
* Excellent bonuses
Due to further expansion our client have an opportunity within their Customer Excellence team.
Role
* Do you have proven customer service skills, not necessarily in the property industry, and have a clear understanding of how to deliver excellent customer service? If so, we would love to hear from you.
* The right candidate will be dedicated, have excellent telephone skills and be keen to join a market leading company focused on providing the best possible service for all its clients.
* We are a leading agent in Sittingbourne and have a modern, prominent high street office and a fantastic local recommendation.
* We are looking for someone to join our team as a customer service support individual.
* Ideally will have previous experience working in a customer service role with fantastic telephone skills.
* You will need to have the confidence to talk to customers in an authoritative manner whilst showing empathy and understanding.
* If you have a great work ethic and the desire to provide extraordinary customer service and have fantastic relationship building skills then this could be the role for you.
Key responsibilities
* Responsible for handling calls from vendors, purchasers, landlords and tenants.
* Delivering excellent customer care over multiple communication channels including telephone and email.
* Taking ownership of customer enquiries from start to finish.
* Help people to sell, buy, let, or rent their property, you will need to make them feel valued and looked after from the first interaction.
* Recognise the opportunity to help further and present useful additional products and services we supply such as mortgages and conveyancing.
* Instinctively know how to spot potential leads and refer customers to relevant colleagues.
* Build meaningful relationships with your clients and the team in branch.
* Updating and inputting of client records on the CRM database.
* See a target and exceed it.
Candidate
* Driven and self motivated.
* Excellent telephone manner (essential).
* Sales orientated.
* Excvellent attention to detail.
Package
* Basic salary to £26,500
* Excellent bonuses
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