CUSTOMER SERVICE ADVISER

Clark James Recruitment are working with a leading business based in Sittingbourne, Kent.

Due to further expansion our client have an opportunity within their Customer Excellence team.

Role

• Do you have proven customer service skills, not necessarily in the property industry, and have a clear understanding of how to deliver excellent customer service? If so, we would love to hear from you.


• The right candidate will be dedicated, have excellent telephone skills and be keen to join a market leading company focused on providing the best possible service for all its clients.


• We are a leading agent in Sittingbourne and have a modern, prominent high street office and a fantastic local recommendation.


• We are looking for someone to join our team as a customer service support individual.


• Ideally will have previous experience working in a customer service role with fantastic telephone skills.


• You will need to have the confidence to talk to customers in an authoritative manner whilst showing empathy and understanding.


• If you have a great work ethic and the desire to provide extraordinary customer service and have fantastic relationship building skills then this could be the role for you.

Key responsibilities�

• Responsible for handling calls from vendors, purchasers, landlords and tenants.


• Delivering excellent customer care over multiple communication channels including telephone and email.


• Taking ownership of customer enquiries from start to finish.


• Help people to sell, buy, let, or rent their property, you will need to make them feel valued and looked after from the first interaction.


• Recognise the opportunity to help further and present useful additional products and services we supply such as mortgages and conveyancing.


• Instinctively know how to spot potential leads and refer customers to relevant colleagues.


• Build meaningful relationships with your clients and the team in branch.


• Updating and inputting of client records on the CRM database.


• See a target and exceed it.

Candidate

• Driven and self motivated.


• Excellent telephone manner (essential).


• Sales orientated.


• Excvellent attention to detail.

Package

• Basic salary to �26,500


• Excellent bonuses.