Customer Service Adviser

Salary: £16,000 - £21,000 (dependent on experience)Full timePermanent ContractLocation: DarlingtonMonday to Friday 9am-5pm with 1 hour lunchIntroduction to NFU MutualNFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.About the AgencyAs a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.Based at our Darlington office, this is a fantastic opportunity for a positive, friendly, customer focused candidate looking for opportunities within the Insurance and Financial Services Sector.About the role:Your role will include dealing with enquiries specifically regarding our current customer’s motor, personal and commercial insurance policies. You will also provide quotations for clients new to NFU Mutual. Your role will include handling and actioning administrative changes to their policies. Customer interaction will be over the telephone or face to face in the office, where you will build relationships with our loyal customers. You will also provide administrative support via post and email as well as perform other office duties as required with ‘can-do’, pro-active enthusiasm.Previous customer interaction experience is desirable but not essential although you will be expected to bring a positive, people orientated approach to everything you do. You will relish being part of a truly customer focussed team. In return, you will receive full training to become licensed to sell and administer NFU Mutual products in a friendly and supportive environment.Our business offers the opportunity for career progression.About you:• Ability to thrive in a busy team working environment.• Interpersonal skills to build relationships with customers and other team members.• An enthusiasm to learn.• Confident, friendly telephone manner as well as the ability to communicate verbally & in writing.• Good IT skills – basic knowledge of Microsoft word and excel.• Enjoy problem solving and working as part of team.• Be prompt, reliable and trustworthy.• We require a minimum of 5 GCSEs (or equivalent) including Maths and English at Grade C/4 or above.• Ability to travel to work at Darlington but on occasions to our other locations in Willington and Barnard Castle.• An understanding of agriculture would be beneficial but is not essential.Our commitment to you• Professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices.• Full training in a friendly and supportive environment.• Competitive salary based on experience.• 25 days holiday per annum plus bank holidays and a birthday holiday.• Pension contributions• Employee Benefits Schemes.• Long-term career development opportunities for the right person.This role falls under the Insurance Distribution Directive. This means there is a requirement for Continuous Professional Development in role, in addition to ongoing screening checks once in post.Closing date for all applications: 30th April 2024.Please note you will be employed by Cuthbertson, Gilson, Mitchell and Coatsworth, Agents of NFU Mutual, and not NFU Mutual directly.Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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