Customer Service Adviser - Warranty Specialist

Customer Service Adviser
Sherburn in Elmet
Hours – 37.5hrs per week
Salary £27,500
Onsite

Elevation Recruitment Group is delighted to be assisting our client, a leading company based in Sherburn in Elmet, in their search for a Customer Service Adviser.  As a Customer Service Adviser, you will be responsible for providing first-class technical support and assistance to customers. This role requires a strong technical aptitude, excellent communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities of the Customer Service Advisor:

• Provide technical support to customers via phone and email
• Diagnose and troubleshoot technical issues efficiently and effectively
• Escalate complex problems to the appropriate teams when necessary
• Liaise with third parties to organise repairs
• Update customers on repair status
• Document customer interactions and resolutions accurately
• Work closely with procurement to order and track outstanding parts

Requirements of the Customer Service Advisor:

** Previous experience dealing with Warranty claims is essential **

• Strong technical aptitude with the ability to learn new systems and processes quickly
• Excellent communication skills, especially on the phone
• Ability to remain calm and professional under pressure
• Strong problem-solving skills with a proactive approach to issue resolution
• A customer-centric mindset with a genuine desire to help others

If you are a proactive individual with a passion for delivering exceptional customer service and have the required skills and experience, we would love to hear from you.