Customer Service Administrator

Customer Liaison Officers provide essential administrative support to meet customer expectations and the business objectives. This customer service and administrative role is a key interface between our customers, technical staff, sub-contractors and the public.

Key Responsibilities of a Customer Liaison Officer

• Coordinate visit arrangements


• Provide customers with visit confirmations and quotes


• Coordinate and book travel arrangements


• Progress casework in line with company process and policy


• Maintain and update databases


• Respond to internal and external inquiries


• Perform general administration tasks


• Support other teams and departments


• Assist in organising meetings

Key Competencies of a Customer Liaison Officer

• Have excellent customer service skills


• Display accurate written and clear verbal communication skills


• Have demonstrable experience of working as part of a team


• Be able to prioritise workload to meet deadlines


• Have good knowledge of Microsoft Office software

Benefits

• 25 days holiday


• Hybrid working (After full training is complete)


• Cycle to work scheme


• Childcare vouchers


• Flexible benefits programme


• Pension


• 3x life assurance


• Onsite parking - not guaranteed


• Health cash plan

Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills.  Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.

March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.

Consultant: Donna Jackson