Customer Service Administrator

Customer Services Administrator

Salary - �23,500-�25,779 DOE
Isle of Sheppey
Free Parking Onsite & Close to public transport
NO WEEKENDS - Monday to Friday 09.00- 1700

We have an opportunity for a Customer Service Administrator to join a well-known organisation on the Isle of Sheppey. We are supporting the growth of the company with new projects being taken on board. You'll be based in the office with a close knit team completing various duties within the role. We are looking for candidates that are used to working to deadlines and enjoy multi-tasking. This is a great opportunity to get exposure in a growing organisation. This role is based in a modern open plan office environment with opportunity for progression and full training being provided.

Your primary duty will be to support their customers, you will be the first point of contact for any enquiries and will provide the full detail of the services they offer as well as offer a positive experience! We are looking for candidates that enjoy speaking with customers and going the extra mile!

Duties:

• Answer customer questions about our products and services, providing accurate and quick information.
• Process incoming orders, cancellations, and returns efficiently
• Address customer complaints using listening skills, clear communication, and empathy to find solutions or escalate issues when necessary
• Monitor key performance areas and generate reports to support improvement
• Provide information on related products and services that can be offered
• Respond to customer reviews and feedback to ensure a positive customer experience is achieved
• Use in-house systems to accurately record data

Benefits:

• Opportunity to learn and develop
• Company social events
• Pension scheme
• Full training provided
• Cycle to work scheme
• Opportunity to Progress
• Free parking onsite and close to public transport

Apply today to secure yourself an interview or please call Sabia on (phone number removed)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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