Customer Service Administrator

We are looking for a detail-oriented and organised Customer Service Administrator to join a dynamic team. The successful candidate will play a pivotal role in supporting customer service operations, ensuring that all customer interactions are handled efficiently and effectively. This position requires excellent communication skills, strong administrative capabilities, and a proactive approach to problem-solving.

Our client,�in the transport and logistics industry, dedicated to providing top-notch services and solutions to their clients. Priding themselves on efficiency, reliability, and commitment to customer satisfaction.

Duties:

• Handle incoming customer inquiries via phone and email.


• Maintain accurate records of customer interactions, orders, and transactions.


• Prepare and manage customer documentation, including contracts, invoices, and reports.


• Address and resolve customer complaints and service issues promptly.


• Coordinate with internal departments to ensure swift resolution of customer problems.


• Identify opportunities to enhance customer service procedures and suggest improvements.


• Generate regular reports on customer service activities, feedback, and issues.


• Update and maintain customer databases and CRM systems.

The Ideal Candidate

• Excellent organisational and time-management skills.


• Strong communication skills, both verbal and written.


• Proficiency in using office software (e.g., MS Office Packages).


• Ability to multitask and prioritise tasks in a fast-paced environment.


• Attention to detail and a proactive approach to problem-solving.


• Experience in the transport industry is desirable but not essential.


• Own transport due to location.

For a confidential chat please contact Vitor on the contact details provided!